FAQ

Orders & Payments

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay and IDEAL for a seamless checkout experience.

Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly to ensure quick delivery. If you need to make changes on you're order, please contact us within 2 hours of placing your order. We'll do our best to change or cancel you're order.

Shipping

Q: Do you ship internationally?
A: No, At this moment we only offer shipping within the European Union. Shipping times and costs may vary depending on your location.

Q: How long does shipping take?
A:

• Netherlands & Belgium: 2–4 business days

• Europe: 4–8 business days

Q: How can I track my order?
A: Once your order has been shipped, you’ll receive a confirmation email with a tracking link.

Returns & Exchanges

Q: What is your return policy?
A: You may return unworn, unwashed items within 14 days of delivery. The items must be in original package, condition with tags attached.

Q: How do I start a return or exchange?
A: Please email us at refund@veluxefashion.store with your order number and retun reason. We will provide you the instructions for returning. For more information check our return policy.

Q: Do I have to pay for return shipping?
A: Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.

Product & Fit

Q: How do Veluxe T-shirts fit?
A: Our shirts have a relaxed tailored fit. We recommend checking our Size Guide to find your perfect size.

Q: Are your garments unisex?
A: Yes — Our designs are timeless and intended for all.

Other Questions

Q: Can I collaborate with Veluxe or become a stockist?
A: We’re always open for new opportunities. Reach out to us at support@veluxefashion.store with your proposal.

Q: How can I contact you directly?
A: You can reach us by email at support@veluxefashion.store or fill in our contact form.